SWMPF

Just another WordPress site

Slide background
Slide background
Slide background
Slide background
Slide background
Slide background
Slide background
Slide background
Slide background
Slide background
Slide background

What can we do to ensure the users and potential users of human services, as well as their families and carers, are involved in social planning in our community?

Home Forums Start a new discussion What can we do to ensure the users and potential users of human services, as well as their families and carers, are involved in social planning in our community?

This topic contains 1 reply, has 2 voices, and was last updated by  Gail Bowman 4 years, 10 months ago.

  • Author
    Posts
  • #777

    admin
    Keymaster

    What can we do to ensure the users and potential user of human services, as well as their families and carers, are involved in social planning in our community?

  • #797

    Gail Bowman
    Participant

    Local community and client consultation and feedback co-ordinated by Local Government, not for profit and government service providers should be considered by social planning and social policy authorities at all levels to make sure experiences on a local and individual level are understood and issues better addressed.
    Evaluation tools which are going to be used in social planning should always require feedback from people who have used services and people who have tried to access services and not been able to. The feedback and consultation should always be representative of all the diversity in the community including people of different age groups, cultural groups, family types, people with disability, and levels of economic advantage. The metro wide data averages are often not meaningful on an individual or local level. The uniqueness of a particular areas strengths and issues are hidden that at a micro level uncovers. People accessing services may not have the capacity at the time to tell their story about how the services need to be improved for themselves and others. Day to Day work practices should include engaging people who have used services in a conversation of continuous improvement whenever people do have the capacity not just at set times of the year but it should also be done in a respectful and safe manner so that people are not fearful of loss of services if they complain.

You must be logged in to reply to this topic.