Local community and client consultation and feedback co-ordinated by Local Government, not for profit and government service providers should be considered by social planning and social policy authorities at all levels to make sure experiences on a local and individual level are understood and issues better addressed.
Evaluation tools which are going to be used in social planning should always require feedback from people who have used services and people who have tried to access services and not been able to. The feedback and consultation should always be representative of all the diversity in the community including people of different age groups, cultural groups, family types, people with disability, and levels of economic advantage. The metro wide data averages are often not meaningful on an individual or local level. The uniqueness of a particular areas strengths and issues are hidden that at a micro level uncovers. People accessing services may not have the capacity at the time to tell their story about how the services need to be improved for themselves and others. Day to Day work practices should include engaging people who have used services in a conversation of continuous improvement whenever people do have the capacity not just at set times of the year but it should also be done in a respectful and safe manner so that people are not fearful of loss of services if they complain.